Shipping & Returns

Dispatch

We maintain a stock of most of our coffees, meaning we can usually same-day dispatch orders placed up until 2pm. Please note, this is not a guarantee. If we don't have roasted stock of your coffee it will be roasted and dispatched the following day unless otherwise stated in the details of the coffee on its product page.

Shipping

We ship using DPD Local unless otherwise unavailable. Under most circumstances delivery will be within 24 hours of dispatch, unless the delivery address is in the Highlands, Islands, Northern Ireland or international.

Tracking

You will receive an email or text from DPD with full tracking information for your order. This page will allow you to control or reschedule your delivery. Please do not ignore this - once the order leaves Manifesto with the correct shipping details as you have provided it its your responsibility to ensure you receive it.

Failed Deliveries

Failed deliveries that are returned to us cost us £9.50+VAT+initial shipping rate (£4.75+VAT+15% fuel surcharge+fees). If an order is returned to us we will only reattempt delivery at our discretion. Refunds at this stage will be calculated based on the original price paid minus costs incurred by us in delivery fees and return fees.

Damage

If an item is damaged in transit it may be eligible for a replacement if evidence to its damage can be provided on the day of its delivery. Please note that DPD photographs all deliveries and these are available to us and we will use these photos to corroborate any claims.

Returns

For any perishable item (such as coffee), returns are not accepted. 

For other items returns may be accepted for a refund of purchase minus costs incurred by us. The item must be returned to us in original condition and without damage and all returns are at the cost of the sender.

Refunds

Refunds are eligible under the following circumstances:

  • If an item is damaged in transit in a way that compromises the usability of the product; in the case of coffee that means the integrity of the can compromised. Photographic proof must be provided.
  • If an item is lost in transit. Please see above for failed deliveries.
  • If an item is faulty and can be proven such.

Refunds are not eligible under the following circumstances:

  • If the product does not meet your subjective taste preferences.
  • If proof of damage cannot be provided.